And that is exactly what I've been doing. Aplogies for the lengthy pause in communication, but as soon as I had written my last blog (all about "talking") I realised that I needed to take my own advice.
I have spent the last two months or so ringing up my clients and contacts and really talking to them. Over the phone, in the office and over a coffee. Sometimes about business, sometimes about anything but business, but always with a sincere interest and want to understand.
These convesations have gained me so much. A deeper understanding of my clients needs and wants. A real sense of belonging. And above all another step closer to that community feel that I want for my company and its clients.
So, whilst it's all very well writing these blogs and reading them; don't forget to act!
